Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your data.
Quick Summary: We collect minimal data necessary to provide our services. Most users browse our site without creating accounts. We only collect Discord OAuth data for our administrative functions, and we never sell your data.
1. Introduction
SyntaxBots ("we", "our", or "us") operates the SyntaxBots website and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This Privacy Policy applies to all users of our Service and should be read in conjunction with our Terms of Service.
2. Information We Collect
2.1 General Website Usage (No Account Required)
Most of our Service is accessible without creating an account. For general browsing, we automatically collect:
- Usage data (pages visited, time spent on site)
- Device information (browser type, operating system, IP address)
- Log data (access times, errors, performance metrics)
- Cookies for essential website functionality and preferences
2.2 Administrative Access Only
Discord OAuth authentication is only used for administrative purposes by SyntaxBots staff. When administrative authentication occurs, we collect:
- Discord user ID
- Discord username and discriminator
- Discord avatar
- Discord email address (if permission is granted)
2.3 Contact and Support
When you contact us through our support channels, we may collect:
- Contact information you provide (email, Discord username)
- Communications content (support messages, feedback)
- Information necessary to respond to your inquiry
3. How We Use Your Information
We use the information we collect for the following purposes:
Purpose | Data Used | Legal Basis |
---|---|---|
Website functionality and user experience | Usage data, cookies, device information | Legitimate interest |
Administrative authentication (staff only) | Discord OAuth data | Legitimate interest |
Content management and curation | Bot information, usage analytics | Legitimate interest |
Security and fraud prevention | Log data, device information, IP addresses | Legitimate interest |
Communications and support | Contact information, support messages | Consent / Legitimate interest |
Legal compliance | Any data as required | Legal obligation |
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Data
We do not sell, trade, or rent your personal information to third parties for commercial purposes.
4.2 When We May Share Information
We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our Service
- Legal Requirements: When required by law, court order, or government request
- Safety and Security: To protect the rights, property, or safety of SyntaxBots, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
- Consent: With your explicit consent for specific purposes
4.3 Public Information
Information you choose to make public (such as bot listings) may be visible to other users and search engines.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure hosting infrastructure
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When we no longer need your personal information, we will securely delete or anonymize it.
7. Your Privacy Rights
Under GDPR (EU Residents)
If you are a resident of the European Union, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent where processing is based on consent
Under CCPA (California Residents)
If you are a California resident, you have the following rights:
- Know: Right to know what personal information is collected and how it's used
- Delete: Right to delete personal information
- Opt-out: Right to opt-out of the sale of personal information
- Non-discrimination: Right not to be discriminated against for exercising these rights
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how you use our website
- Authentication Tokens: Keep you logged in securely
8.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.
9. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services, including:
- Discord: For authentication and bot information
- Font Awesome: For icons and styling
- Google Fonts: For web fonts
These third parties have their own privacy policies, and we are not responsible for their practices.
10. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification (if you have provided your email)
- Displaying a notice on our website
Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.
13. Data Protection Officer
If you have questions about data protection or wish to exercise your privacy rights, you can contact our Data Protection Officer at:
Email: dpo@syntaxbots.com
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@syntaxbots.com
- General Contact: support@syntaxbots.com
- Website: https://syntaxbots.live
- Discord: https://discord.gg/WasHteZPRP
- Address:Newcastle upon Tyne NE1 7RU
Last updated: July 23, 2025